Privacy Policy

Welcome to Coolbet. This Privacy Policy explains how Coolbet collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and other services (collectively, "Services"). We protect your privacy and handle your data openly and transparently. By using Coolbet's Services, you agree to the collection and use of information in accordance with this policy. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We collect various types of information to provide and improve our Services. This includes information you provide directly to us, information collected automatically, and information from third parties.

• Information You Provide Directly:
  • Registration Data: When you create an account, we collect personal details such as your name, date of birth, gender, email address, postal address, and telephone number.
  • Identity Verification Data: To comply with legal and regulatory obligations, we may request copies of identity documents, proof of address, and other information necessary for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
  • Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details, only a token for processing), and transaction history.
  • Communications: Records of your interactions with us, including customer support queries, chat transcripts, emails, and any feedback you provide.
  • Voluntary Information: Any other information you voluntarily provide, such as preferences, survey responses, or participation in promotions.
• Information Collected Automatically:
  • Device and Usage Information: We collect information about your device and how you interact with our Services, including IP address, device type, operating system, browser type, referring URLs, pages viewed, time spent on pages, and clickstream data.
  • Location Information: We may infer your approximate geographical location from your IP address or collect precise location data if you enable location services on your device and grant us permission.
  • Gaming Activity: Details of your betting and gaming activities, including bets placed, games played, winnings, and losses.
• Information from Third Parties:
  • Public Databases and Credit Bureaus: For identity verification, fraud prevention, and responsible gaming checks.
  • Service Providers: Information from partners who assist us with payment processing, marketing, and analytics.
  • Regulatory Bodies: Information shared by or with regulatory authorities as required by law.

Coolbet uses your personal information for various purposes, primarily to provide, maintain, and improve our Services, comply with legal obligations, and enhance your user experience.

• To Provide and Manage Services:
  • To set up and manage your account.
  • To process your transactions, including deposits and withdrawals.
  • To allow you to participate in games and place bets.
  • To provide customer support and respond to your inquiries.
• For Security and Compliance:
  • To verify your identity and age.
  • To prevent fraud, money laundering, and other illegal activities.
  • To detect and prevent problem gambling.
  • To comply with legal and regulatory requirements imposed by our licensing authority and other applicable laws.
• To Improve and Personalize Services:
  • To analyze usage patterns and improve the functionality and design of our Services.
  • To personalize your experience, including offering relevant games, promotions, and content.
  • To conduct research and development for new features and services.
• For Marketing and Communication:
  • To send you promotional offers, newsletters, and updates about Coolbet's products and services, where you have consented to receive such communications.
  • To communicate important service-related notices and policy updates.

We process your personal information only when we have a valid legal basis. The legal bases for our processing activities at Coolbet include:

• Performance of a Contract: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as AML, KYC, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes preventing fraud, improving our services, and ensuring network and information security.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for direct marketing activities. You have the right to withdraw your consent at any time.

Coolbet may share your personal information with third parties under specific circumstances, always with appropriate safeguards.

• Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers must protect your data and use it only for the purposes for which it was shared.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Business Partners: We may share information with our corporate affiliates and business partners for operational purposes, provided they adhere to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Fraud Prevention and Responsible Gaming: We may share information with organizations dedicated to preventing fraud and promoting responsible gambling.

Coolbet protects your personal information. We implement technical and organizational security measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL/TLS encryption for data transmission to protect your information during online transactions.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection Systems: To protect our network infrastructure from external threats.
• Regular Security Audits: We conduct regular assessments and audits of our security practices to identify and address vulnerabilities.
• Data Minimization: We only collect and retain personal data necessary for the purposes for which it is processed.

While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal information. Coolbet respects these rights and provides mechanisms for you to exercise them.

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions, such as when you dispute the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly when processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Coolbet uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They make websites work more efficiently and provide information to the site owners.
• How We Use Cookies:
  • Strictly Necessary Cookies: Essential for the website to function correctly, enabling basic features like account login and transaction processing.
  • Performance Cookies: Collect information about how you use our website, such as which pages you visit most often, to improve site performance.
  • Functional Cookies: Allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: Deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
• Your Choices: You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our Services may not function properly.

We retain your personal information as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by considering:

• The duration of your active account with Coolbet.
• Legal and regulatory obligations, such as those related to AML, KYC, and responsible gaming, which often require us to retain certain data for a minimum period (e.g., five to ten years after account closure).
• The need to resolve disputes, enforce our agreements, and protect our legitimate interests.
• Any periods for which we may be subject to legal claims or investigations.

Once your personal data is no longer required, we will securely delete or anonymize it.

Your personal information may be transferred to, stored in, and processed in countries outside of your country of residence, including countries within the European Economic Area (EEA) and outside the EEA. When we transfer your data internationally, Coolbet takes appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.
• Relying on your explicit consent for specific transfers, where appropriate.

Coolbet's Services are not for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete such information from our records as quickly as possible. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how Coolbet protects your information. Significant changes will be communicated to you through prominent notices on our website or via email.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our Registered Office Address, please note this is not a physical location for customer visits]

We will respond to your inquiries promptly and professionally.