Contact Us

We're glad you're looking to connect with us here at Coolbet. Whether you have feedback on our reviews, a business inquiry, or a question about our content, we're here to listen. Please read through the sections below so your message reaches the right place and we can assist you.

As an independent review and affiliate website, our role is to provide unbiased information, comparisons, and insights into online gambling brands. We help players make informed decisions.

It's crucial to understand that Coolbet is an independent review and affiliate website. We are NOT an online casino, sportsbook, or any form of gambling operator. We do not run any casino, hold player accounts, manage funds, process deposits or withdrawals, or handle any aspect of real-money gambling transactions.

Our mission is to review, rate, and provide information about various online gambling platforms. We act as a guide, offering comprehensive analysis and user-generated insights, but we are entirely separate from the operational side of any online casino or sportsbook. When we refer to "Coolbet," we are referring to this independent review website.

We assist with inquiries related to our website, content, and services. Some examples of what we can help you with:

• Feedback on our reviews: If you believe a review needs an update, correction, or if you have a different experience to share regarding a brand we've covered.
• Suggestions for new content: Ideas for brands you'd like us to review or topics you'd like us to cover.
• Partnership and advertising inquiries: For potential collaborations, advertising opportunities, or business development discussions related to the Coolbet website.
• Technical issues with our website: If you encounter any bugs, broken links, or display problems on Coolbet.
• General questions about our methodology: How we conduct our reviews and rate online gambling sites.

Due to our independent nature, there are many areas where we cannot provide assistance. We cannot access player accounts, intervene in disputes with operators, or handle any financial transactions related to gambling.

We do not have a customer support team for any casino or sportsbook, nor do we offer live chat for such purposes. We are not equipped to answer questions about specific player accounts or transactions.

If your inquiry relates to your player account, deposits, withdrawals, bonus terms, verification (KYC), responsible gambling tools on an operator's site, or gameplay issues, you MUST contact the relevant online casino or sportsbook's customer support directly.

We cannot access your account details, process refunds, release funds, or resolve disputes between you and a gambling operator. Each licensed operator has its own dedicated customer service channels, including email, live chat, and sometimes phone support. Please refer to the specific operator's website for their contact information.

For all legal inquiries concerning the Coolbet website, including contractual matters, regulatory compliance, or other legal notices, please direct your correspondence to our dedicated legal department. We take all legal matters seriously and our legal team will handle your communication.

Please send all legal inquiries to: [email protected]

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. If you believe that any content on the Coolbet website infringes upon your copyright, please send a formal DMCA takedown notice or copyright infringement claim to our designated agent.

Your notice should include sufficient detail to allow us to identify the infringing material and verify your claim. This typically includes identification of the copyrighted work, identification of the material claimed to be infringing, your contact information, and a statement of good faith belief and accuracy under penalty of perjury. We will review all legitimate claims promptly.

Please send all DMCA and copyright takedown requests to: [email protected]

While Coolbet does not operate any gambling services, we advocate for responsible gambling. If you or someone you know is struggling with gambling, please seek help from professional organizations.

Many jurisdictions offer free and confidential support services. Look for resources like GamCare, BeGambleAware, or your local gambling addiction support hotline. These organizations provide assistance and tools for managing gambling habits responsibly.

We respond to all legitimate inquiries within 2-3 business days. Response times may vary depending on the complexity of your request and the volume of messages we receive. We appreciate your patience and understanding.

Thank you for reaching out to Coolbet. We look forward to hearing from you!